Patron: "Can you tell me where your baby books are?"
Me: pulling a kids' cardboard book from the cart behind me "We have a selection of these board books on the back wall of the kids' section downstairs..."
Patron: "No, I'm having a baby..."
Me: "Ohh!"...
Yep, clarifying what the patron is looking for (e.g. "So you're looking for books for babies, or books about babies?") is important!
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